Leica Biosystems conducted process assessments to determine if the management of breast tissue across the integrated pathway, from biopsy to diagnosis and report, impacts the ability to render a timely diagnosis. We found silos within facilities, lack of standardized processes for tissue collection (core needle versus vacuum assisted devices), suboptimal staff scheduling, excessive manual tissue handling and excessive use of inefficient documentation. Opportunities for improvement were identified through benchmarking Academic Medical Centers performing 16,000-53,000 surgeries per year.
Leica Biosystems’ team of clinical and process experts conducted on site observations of processes, from the time a patient entered the biopsy suite, until the time their pathology report with diagnosis was delivered. Baseline metrics were captured; including over 300 tissue processing steps, 14 Inter/Intra departmental hand offs and use of 3 different IT systems. Turnaround time for delivery of pathology report ranged from 4.0 – 10.0 days.
A multi-disciplinary team of process and clinical experts met with leadership to implement the following recommendations: utilization of lean processing, aligning staffing schedules, streamlining the physical layout of the facility, automating workflow, implementing a specimen tracking system, and confirming appropriate metrics are monitored.
Hospitals were revisited and the following outcomes were achieved in the labs that followed recommendations; pathology report delivery time decreased to 1.2 - 3.6 days. Additionally, 3,536 hours of lab labor were reallocated, there was a 40% improvement in individual staff productivity, and a 47% reduction of manual specimen handling.
One partner chose not to follow recommendations and upon reassessment a year later; there was no significant changes in their processes or turnaround times. In addition, staff were verbally dissatisfied with their work environment and lack of process improvement.
Pathologic evaluation of breast tissue and report delivery time can be improved by assessing current processes, then (as appropriate) applying lean process principles, embracing automation and system integration, and establishing standardized workflows. The greatest reduction in time was seen through optimization of testing for those samples in need of additional testing (eg. IHC, ISH). Observational data in this pilot study demonstrated how process improvements across the integrated process can result in faster turnaround times resulting in rendering more confident diagnosis and expedited care delivery for the breast cancer patient.