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Adopting Quality Improvement Tools to Achieve Patient Centric Improvements


Today’s reality and an emerging global trend, is that wellinformed consumers are demanding bold innovations that enhance value, quality and efficiencies with service delivery at the same time that resources and reimbursement models are declining. Having to do more with fewer resources is the new norm. There is general acceptance that successfully adopting and implementing Quality Management Systems (QMS) and related improvement tools results in process optimization, operational efficiencies and value. This highly informative and insightful session will share real world experiences from a 800 bed combined hospital pathology department, including impressive results such as reduced patient waiting times, rapid return on investment (ROI) and improved turnaround times.

Learning Objectives:

  1. Describe how integrating Lean and Quality Improvements tools drive process improvements resulting in improved patient care, operational efficiencies and client satisfaction.
  2. Recognize the essential leadership competencies, team attributes and key performance indicators necessary to achieve stretch goals, powerful staff engagement and success with change management initiatives.
  3. Summarize the competitive operational advantages achieved with adopting QMS and visual management indicators to influence teamwork and creative problem solving through the use of evidence based real time data and dashboards.

Vince D'Mello is widely acknowledged as a leading subject matter expert, key opinion leader and cutting edge thinker in the medical laboratory industry, with a successful track record of transformational change delivery. He has more than 35 years of leadership experience with a variety of laboratory operations and meeting accreditation standards from organizations such as the College of American Pathologists (CAP), American Association of Tissue Banks (AATB) and Ontario Laboratory Accreditation ISO 15189 requirements.

Currently, he is the President of D’Mello LabMed Consultants (DLMC), an independent company that specializes in laboratory systems, operations and strategies. He was most recently Director of Laboratory Medicine at Grand River Hospital and St Mary’s General Hospital in Kitchener, Ontario from 2010 to 2015, where he provided the leadership with several notable and unparalleled accomplishments.

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