RemoteCare 24 hour Remote Monitoring of your Lab Equipment
RemoteCare Diagnostic Support increases instrument uptime and productivity
Life time costs as well as equipment uptime are critical aspects of instrument performance. RemoteCare allows Leica Biosystems to remotely monitor, access and repair products in use at customer sites.
RemoteCare is currently available for the TCS SP5 laser scanning microscope, the ASP tissue processors, PELORIS and the CM3600 XP cryomacrotome. The system will be implemented in all new complex instruments.
Preventing Critical Failures
By monitoring systems proactively, we are able to detect parameter deviations before problems occur and thereby prevent instrument downtime.
The RemoteAlarm feature uses Email and SMS to inform the user as well as Technical Service of any instrument issues.
This technology is implemented in mission-critical environments where delicate material is dealt with and therefore equipment downtime is intolerable.
Technical Application Support
RemoteCare enables remote Leica Biosystems specialists and on-site customers to jointly troubleshoot at the instrument’s site. By eliminating travel, costs are reduced and troubleshooting can begin earlier. This increases the productivity of the lab and makes investment more efficient.